Today’s market conditions leave manufacturers little time for long-term maintenance planning. While production targets soar and the pressure for sustainability mounts, capital investment funds are shrinking, as is the pool of skilled labor. At the same time, critical plant assets are aging. This is why nowadays, more than ever before, industrial manufacturers need an efficient maintenance plan for the future of their operations.
Schneider Electric™ presents Maintenance and Support Services designed to answer this specific need. Our comprehensive service suite provides access to quality spare parts, emergency assistance, and the expertise of a renowned automation supplier, while remaining adaptable to your individual requirements. The service portfolio includes:
- 1. Preventive maintenance – Maximize the uptime of your automation system, including drives, PLCs, and SCADA with a thorough preventive maintenance plan.
- 2. Remote technical support – Get fast resolutions with 24h access to expert product advice and application know-how.
- 3. On-site expert assistance – Diagnose and resolve process and equipment issues on-site with our field support experts.
- 4. Spare parts management – Identify critical system parts and optimize inventory levels, with options for on- and off-site storage.
- 5. Exchange and repair services– Minimize process downtime with high quality repair or fast exchange of parts.
- 6. Software updates and support– Ensure system compatibility with constant access to the latest software updates and patches.
- 7. Extended warranty– Prolong the original equipment warranty and avoid unexpected repair costs that could overwhelm your maintenance budget.
Maintenance and Support Service modules can be selected on a stand-alone basis or packaged in a tailor-made Service Agreement for one or multiple years, allowing you to individually define the scope of support required for your plant and staff. Specific consideration is given to unique circumstances such as your plant’s operating history, control system configuration, performance improvement needs, process criticality, staff experience, manpower levels, and budgetary preferences.
This high level of service customization means multiple benefits. A tailor-made Service Agreement with Schneider Electric delivers optimized plant asset management, maximized productivity, improved financial performance, and total peace of mind at every stage of your system’s life cycle.