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Support
       
       
       

      Customer Care Centre: We care!

      Customer Care Centre: a real driver for satisfying our customers

       
       

      Customer Care Centre: We care!Customer Care Centre: a real driver for satisfying our customers
       
      Dedicated and available, the Customer Care Centre (CCC) provides a single point of contact for all customers enquires, developing close relationships with customers.

      Customer Care team with 1700 dedicated people in 68 countries provides world-class support on all Schneider Electric offers.

      Why contact?
      Our dedicated Customer Care team responds to questions on:
      - Commercial - products, solutions, post-sales queries
      - Logistics – delivery enquiry, order processing, price and availability
      - Technical – catalogues, product selection, or more complex questions
      - Service – intervention requests

      Strong knowledge management and dedicated training programs allow the first levels of support to resolve most of the customer queries within 24 hours, impacting directly customers satisfaction.

      The team continuously improves its service level by using metrics such as customer answer rate within one day, lost call rate, and providing resolution in the first customer call. On one of metrics, we already perform at the level of the industry best!

      For more information or for resolution to your queries
      > Contact our Customer Care now! 

        
       
      To know more

      To know more 

      Facts & Figures

      - A true global organization : 68 local centers and 10 regional service centers
      - 1700 dedicated people worldwide
      - 600,000 customer requests answered a month
      - 97.5% of answers given in 24 hours or less.