General
- General technical enquiry
Respond within 1 working day
- List price (standard products)
Respond within 1 working day
- Stock availability
Respond within 1 working day
- Delivery lead time
Respond within 1 working day
- Order status
Respond within 1 working day
- Order placement
Respond within 1 working day (before 4:00 pm daily)
- Order backlog report
Respond within 1 working day
Catalogue ordering
- Normal service (by mail)
Respond within 3 working days
- Express service (by courier)
Respond within 1 working day
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Local delivery service
Within 3 working days (D + 2 commitment)
Within 2 working days for urgent delivery / customer self-collect (D + 1 commitment)
ACB - 8 working days
MCCB - 6 working days
Indent items
Based on the schedule date
Immediate replacement (R1AL)
within 1 working day if stock available
On-site service
- Investigation & solution proposal
Respond within 2 working days
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Written complaint handling
- Response from management
Respond within 1 working day
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(1) The above services are applicable to standard products and Hong Kong region only. All warranty conditions apply.
(2) If the defective product is proved by our Customer Service team to be irreparable, a replacement will be given free of charge within 1 day after investigation. Replacement is subject to product/component stock availability.
